Terms & Conditions

Please review my terms & conditions and my cancellation policy

Arrival: To ensure optimal service quality, we kindly request that you arrive on time to your appointment with clean, makeup-free eyes and lashes. Please note that additional time spent cleaning your lashes may reduce the time allotted for your lash service. If you arrive late, we may be unable to extend the time for your booked service. If your service is shortened due to late arrival, the full cost of the service will still be charged.

Photography: By receiving services at Studio AR, you give consent for any photographs or videos taken of your lashes to be used on our website and social media.

Infills: During the hour infill slot, we will do our best to fill as many lashes as possible. However, if we determine that it has been too long since your last infill, we may recommend scheduling your next appointment sooner. We suggest coming in for an infill 2-3 weeks after your full set to maintain your fullest and healthiest lashes.

Sickness: If you, someone in your household, or anyone you have been in contact with within the past 10 days has experienced cold, flu, or COVID-19 symptoms, please contact us as soon as possible to reschedule your appointment for a later date.

Cancellation and No-Show Policy: To cancel or reschedule your appointment, please notify us at least 48 hours in advance. Please note that the £15 booking fee paid at the time of scheduling is non-refundable under any circumstances. Our cancellation policies are as follows:

ANY APPOINTMENTS IN THE RUN UP TO XMAS (15TH DEC ONWARDS): IF CANCELLED, THE FULL PAYMENT WILL BE DUE REGARDLESS OF THE 48 HOUR POLICY DUE TO IT BEING THE BUSIEST TIME OF THE YEAR.

- For eyelash extensions, LVL, or brow treatments (excluding microblading), cancellation made within 48 hours of the scheduled appointment will result in 50% of the remaining balance due.

- For cancellation made within 24 hours of the scheduled appointment, 100% of the remaining balance is due, and you will be unable to book future appointments until the outstanding balance is paid.

- For microblading cancellation made within 48 hours of the scheduled appointment, 100% of the remaining balance is due.

Other Eyelash Artists' Work: To prioritise the health of your natural lashes and eye safety, I do not perform infills over another lash artist's work. If you currently have lash extensions from another artist, they will need to be removed before scheduling an appointment with me. Unfortunately, the unregulated nature of eyelash extension training, certifications, and state board regulations have resulted in many lash artists being improperly trained. For a removal, you can book an appointment with me for £15.

After Hours Appointments: In some circumstances, you may need a last-minute lash appointment outside of my regular business hours. After-hours appointments may be available on a case-by-case basis for an additional fee of £10. Please contact me directly to schedule your after-hours appointment.

Refund Policy: The payment you make covers my time, products, and other expenses related to providing you with a service. Refunds will not be provided for any reason on services, booking fee’s or products. However, if you are unhappy with a service, you may contact me within 48 hours of your appointment to discuss your concerns. If it is due to a fault of application or product, a complimentary 30-minute express touch-up can be provided to address your concerns.

Patch Tests: The adhesive used for eyelash extensions is a medical-grade adhesive that should only be applied to the lashes, not the skin. While it is unlikely that clients will experience an allergic reaction, you may choose to book a patch test. However, for eyebrow tinting, brow lamination or LVL a patch test is essential at least 48 hours before a full service. If any signs of redness, itching, swelling, or blistering occur, the treatment should not proceed.